Terms & Conditions
Free delivery in all of Europe. Delivers in 3-6 business days.
All our rugs are delivered to your door by FedEx, UPS or DHL.
For USA orders please order from Nordicknots.com.
Contact us for a quote and delivery time.
Free returns in Europe within 30 days from delivery date.
For returns contact us and we will book the return for you.
All products need to be returned in the same condition it arrived for the return to be valid.
All the prices are in Swedish Kronor (SEK) and including VAT.
Norway and Switzerland
The VAT will be deducted at checkout and paid by you the customer when your order arrives in your country instead. Custom fees may apply and are paid by the customer.
Nordic Knots does not offer any compensation for in case of delayed deliveries. The delivery times are only estimates.
Svalbard, Greenland and Faroe Islands contact us to receive a quote and delivery time. Shipments to these locations do not qualify for free shipping.
Very rarely a rug will get damaged during transport. When your order is delivered, if there is visible damage to the packaging or boxes, please refuse the delivery and note the damage on the form from the delivery company and notify us immediately. We will send you a new product.
Custom orders where a rug is specially manufactured for you are all final sale and cannot be exchanged or returned.
Rug Size & Color Variations
Each rug is woven by hand which means there might be small variations in size and color. This gives every rug the unique look and character we love.
Card payment - We accept VISA, MasterCard or American Express. No extra fees.
Personal Data Policy
The personal data we collect from you is used for processing and handling your order. Nordic Knots AB is the data controller (see contact details below). We will never share your personal data with any third parties. We do not participate in sending so-called SPAM. As a customer you can may receive e-mails regarding your order, payment or other communication you initiated and newsletters or offers that you opted in to. You may unsubscribe from our newsletter at any time.
See our Personal Data Policy for more info.
All purchases and agreements shall be governed by the laws of Sweden.
Nordic Knots AB
Upplandsgatan 37, 113 28, Stockholm, Sweden